WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

The announcement marks a shift for WhatsApp, an encrypted messaging ... including "business messaging" tools companies can use to conduct customer service chats and send marketing materials ...

This development has ushered in a new era in customer service, combining artificial intelligence with human knowledge. The current WhatsApp chatbots signify a significant advancement in ...

This powerful combination improves both customer service and lead generation ... Connecting the chatbot to WhatsApp via Chatbase’s integration tools 3. Configuring message handling and response ...

WhatsApp is also rolling out tools to help businesses improve their customer interactions: Business Broadcasts: A new paid feature in the WhatsApp Business app allows businesses to send targeted ...

In this crowded digital ecosystem, conversational AI delivered via platforms like WhatsApp is emerging as the preferred channel for customer service, dramatically changing how businesses interact ...

But not to be deterred, the popular Meta-owned chat platform is planning on introducing yet more artificial intelligence tools ... Meta AI through WhatsApp is an optional service from Meta ...

This was announced recently by Meta, the parent company of WhatsApp ... other message types, service conversations are user-initiated and allow businesses to respond to customer queries throughout ...