Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of ...

Every year, the American Customer Satisfaction Index (ASCI) releases its survey of the travel industry. It has just issued ...

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

Customer satisfaction dropped 4% from last year, driven by business customer dissatisfaction, the American Customer ...

Hilton led other lodging operators for guest satisfaction, followed by IHG Hotels & Resorts, Airbnb and Marriott ...

Facebook, not so much. Americans crown Chick-fil-A as their favorite fast food restaurant (McDonald’s is last) According to the American Customer Satisfaction Index, the controversial chicken ...

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

Based on the 2024 American Customer Satisfaction Index, which surveyed U.S. consumers between April 2023 and March 2024, 23 fast food chains were rated on speed, friendliness, and accuracy.

Hypertext is one of South Africa’s leading technology news and reviews sites. We publish original content daily for consumers and businesses. All original words & media by Hypertext by htxt ...

An curved arrow pointing right. Abercrombie & Fitch has been designated America's most hated retail brand by the American Customer Satisfaction Index. When asked for comment Abercrombie & Fitch ...