Customer service is one of the most important parts of running a business. Even if you sell the best and most affordable product or service in your industry, there are going to be questions that arise ...

Interesting exception, indeed. We’ll hope that this use for 800-number access will diminish as the data network that surely links the retail locations can be upgraded to use VoIP conferencing. But for ...

The toll free 800 number was born out of the long distance era. I call it the long distance era because that was where the “value” was in voice telecommunications. We have since moved beyond this era, ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...