Most organizations at this point have at least attempted to implement or had some experience with a CRM platform. Yet in some professions, like accounting, there are still many firms that have never ...

In a time where digital transformation redefines business operations, the evolution of customer relationship management (CRM) systems strongly attests to technological progress. As the corporate world ...

For years, the hospitality industry has been talking about personalization. Today, personalization is no longer optional; it is a critical differentiator that drives loyalty, revenue, and long-term ...

Join us April 27–29, 2020, in Washington, D.C., for a unique, customer-focused business technology event covering the latest trends in customer experience, customer service, customer relationship ...

MEDFORD, N.J.--(BUSINESS WIRE)--Organizers of the 2014 SpeechTEK, CRM Evolution and Customer Service Experience conferences have announced that best-selling author Garrison Wynn will keynote the ...

AI is no longer a buzzword; it’s a business priority. Conversation across the industry has evolved from automation to activation, from efficiency to outcomes. For CRM teams, the opportunity lies in ...

For years, the hospitality industry has been talking about personalization. Today, personalization is no longer optional; it is a critical differentiator that drives loyalty, revenue, and long-term ...

NEW YORK--(BUSINESS WIRE)--CDC Software Corporation (NASDAQ: CDCS), a hybrid enterprise software provider of on-premise and cloud technologies, announced today at the CRM Evolution 2011 Conference and ...