Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

Last week's column about the best time to apply for Social Security prompted some comments and questions from employees who are covered under the Civil Service Retirement System Offset. CSRS Offset is ...

Insurance companies recently won a narrow victory in the Federal Circuit Court of Appeals. The court held that insurers were entitled to recover unpaid cost-sharing reduction (CSR) payments that the ...

Determining whether a Civil Service Retirement System (CSRS) retiree can collect spousal Social Security benefits isn't always easy. Typically, because those under CSRS do not pay into Social Security ...

The CSRs are still in question, much to the dismay of payers. Participation in next year’s exchange markets is looking better this week, especially with Centene's latest announcement. Early premium ...

In this example, FERS comes out slightly ahead of CSRS. But consider the following factors that could change the situation: At the same time, there are also some reasons why someone might be happier ...

I retired from the Federal Government in November 2002 after 20 years. I was 61 years old and retired on the Civil Service Retirement System (CSRS) plan. I have paid Social Security most of my adult ...