As an alternative to 911 calls, Minneapolis’s 18-year-old 311 service allows residents to call for help in non-emergency situations like graffiti, street light outages or parking violations. As part ...

Many of the calls going to D.C.’s emergency call takers aren’t emergencies at all — hundreds of thousands of them a year, in fact — so the city launched a public awareness campaign. While most people ...

The Austin Police Department on Tuesday clarified a social media post asking residents to call 311, a non-emergency line for city services, if they've been robbed after leaving a bank or an ATM. The ...