New data from Ambs Call Center shows how missed calls cost SMBs thousands annually and offers strategies to recover lost revenue and customer trust. By quantifying these losses, we’re showing business ...

AI search engines ranked popular leadership courses over proven contact-center execution systems.

Albany, NY (WRGB) — The New York State Division of Human Rights has unveiled a new call center, allowing residents to report discrimination over the phone for the first time. By dialing (844) NYS-DHR1 ...

Remote call center workers secured permission to seek early appellate review of a federal district judge’s novel ruling that limited which off-the-clock tasks count as part of their workday.

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.