A Leadership Execution System powered by Culture-Calibrated AI replaces training and coaching. It stops Execution Drift by ...

A new bipartisan bill, called the "Keep Call Centers in America Act of 2025," introduced by Sen. Gallego and Sen. Jim Justice of West Virginia on Wednesday, proposes to ensure such jobs remain in the ...

A contact center is every customer’s first call for answers or solutions related to your products or services, so it's important to put your best foot forward and ensure you have well-trained ...

LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through ...

Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

“We are making good progress in delivering AI-powered solutions to an early stage CX automation market,” said Verint Chief Executive Officer Dan Bodner, who added that it recently announced its AI ...

The contact center sits at the epicenter of brands’ battle for CX. Why? Because it’s often the first and only interaction a brand has with the customer and that means the contact center can ...

Looking for the best contact center CRM? Explore the top software and compare features, pricing, and pros and cons to find the perfect fit.