Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. 2021 is going to be the year of conversational skills. Think about how much the pendulum has ...

While Crucial Conversations Online teaches the same award-winning content as the classroom course, it turns traditional online training on its head by harnessing the latest instructional design behind ...

Contact centers are the next big thing. Small businesses are either outsourcing to contact centers or operating them. If you outsource this service, it helps to know that your vendor is doing ...

PROVO, Utah--(BUSINESS WIRE)--VitalSmarts, an innovator in corporate training and organizational performance, released its award-winning Crucial Conversations Training 3.0 program in four languages: ...

More people are practicing difficult conversations using SIMmersion’s AI-driven role-players to have realistic experiences, build skills, and gain confidence. 100,000 practice conversations have ...