With each passing year, consumers become increasingly more proactive in engaging with companies’ customer service centers to address their concerns. With this consistent rise in traffic, customer ...

Good customer service centers employ post-resolution surveys to gauge their customers' experience over time. This can be done via a variety of methods such as text, call, email or web portal.

LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through ...

Integrating Customer Support Call Centers with Artificial Intelligence Getty Images/iStockphoto Companies currently invest a lot of money in target markets to generate potential customers ...

The captive finance company will have three customer and dealer services centers in the South. The changes will impact one-third of its 3,300 employees nationwide.