TEACHING CUSTOMER SERVICE SKILLS: Nexstar Network members participate in a training session at the Frank J. Blau Jr. Training Center in St. Paul, Minnesota. Dan Friesen, master trainer for Nexstar, ...

Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.

How do you scale soft skills training? Much of customer service communication now has nothing to do with an ability to read a script.

In addition to excellent customer service skills, table game dealers must be able to perform basic math quickly. They work as part of team, so the ability to get along well with others is important.

The Opportunities Industrialization Center of New Britain Inc. (OIC) will begin an eight-week customer service skills training program on Monday. The program is designed to prepare participants for… ...

This initiative reflects Nissan’s focus on providing practical, high-quality training and equipping its teams with the skills necessary to deliver exceptional customer service.

“Good customer service skills can deescalate a problem before it becomes difficult to manage,” says William Brooks, a former casino Director of Security and Surveillance.