Verizon is upping its minimum wage, announcing on Monday that it will now pay at least $20 per hour to retail, sales and customer service teams nationwide. The company says that the new increase will ...

Amazon is making cuts to its global customer service organization, impacting less than 1% of the division’s workforce, the company told sister publication CX Dive in an email Thursday. The workforce ...

Getting businesses fully staffed at the moment is a challenge, and as we head into the busy holiday season, the complexities of being understaffed are amplified. How do businesses maintain their ...

Thanks to a trio of pandemic-era shake-ups — job vacancies, work-from-home and chattier callers — customer-service wait times are soaring in the U.S. The average length of a service call rose by ...

We need to empower customer service staff to actively think and provide them with the tools and opportunities to act on their real-world observations and insights. By applying the simple hack of ...

Hyatt didn't say if AI tools would be used to replace the employees, but hotels are increasingly turning to AI to handle customer service and back-office tasks.

Insurance agencies looking for customer service staff has gone on for years. Just check the online job ads for these positions. There are always openings. Processing Content When we fill these roles, ...