When a customer gets irate and starts yelling at an employee it is bad. But when they start yelling at another customer thinking it is an employee, it is even worse. What would you do if you worked at ...

A Delta Air Lines flight attendant and a Southwest Airlines gate agent went head to head in an Atlanta airport, then viral ...

LIVINGSTON, TX -- A horrifying scene unfolded for customers and employees at the Church's Chicken in Livingston, Texas Monday night. "I'm a grown man," Gary Bryant explained. "65 years old, and I feel ...

The same dynamic applies in almost every business: How you treat your people determines how they treat your customers. Teams ...

WINCHESTER, Tenn. (WSMV/Gray News) – A utility service company in Tennessee is blaming an employee’s error for recent spikes in customers’ bills. The Winchester ...

FLORENCE, Kentucky (WLWT) — An online video is sparking concerns over child abuse at a Northern Kentucky daycare, prompting a police investigation. On Aug. 27, a Florence neighbor who lives near ...

One onlooker filmed the ordeal at the self-service tills at the Islington store and Metropolitan Police officers were called ...