I have addressed this issue on the air and in print before, but I have had a ton of people complain about dealership finance offices over the years. The most common complaints are high- pressure ...

Adaptability and resilience during the pandemic drove dealership satisfaction with consumer lenders this year, according to J.D. Power. As constraints prompted by the coronavirus pushed more buyer ...

A finance-and-insurance manager has four responsibilities, Zurich North America says: Ensure the customer takes delivery, protect the dealership's assets, sell products and generate profit. Compliance ...

When it comes to building business relationships, J.D. Power experts see that there is no substitute for an effective face-to-face sales meeting. According to the J.D. Power 2023 U.S. Dealer Financing ...

Auto finance is a major profit center for U.S. auto dealerships. Dealers say they make much more on products like service contracts, and not so much on their share of the customer's interest rate.

Car buyers are getting wise to something insiders have known for years: the real trouble […] ...

Sticker shock has become a standard part of car shopping, and a lot of buyers […] ...

I recently came across an article titled, “J.D. Power: Speed No Longer Top Consideration When Selecting Finance Sources,” and it sparked my interest about what the modern retail automotive dealer ...