Customer service is at the heart of the work the University Libraries does. "We are all building an excellent customer service culture together," said Garrison. This new training program is an ...

The quality of customer service consumers experience can significantly impact a retailer's bottom line.

Weave (NYSE: WEAV), the all-in-one customer communication and engagement platform for small- and medium-sized businesses, has been named a finalist fo ...

Since 1996, QSR Automations has been known for both pioneering and perfecting kitchen display systems. Now, it’s earning recognition for a legacy of excellence in customer service and support as well.

One in four customers is willing to pay up to 10% more in almost every industry if they know they will receive excellent customer service.

Since launching our Power Values, NRG continues to be a customer-driven organization. We do this by understanding and delivering compelling energy solutions that meet the needs of our current and ...

24/7 Wall St. Every company in the United States likes to promise an exceptional customer experience. Polls show that at least some corporations do an excellent job keeping their promise — these ...

CEO Jeff Bezo's company leads the 2014 Customer Service Hall of Fame for the fifth consecutive year.

So, I called Dice Electronics, the manufacturer of this little gem and was routed to Adam of their technical service department.