As communicators brace for another year of AI disruption, two of Gartner’s latest predictions suggest the function is on the ...

NiCE Cognigy Named the Only Customers' Choice for Conversational AI PlatformsNiCE Cognigy is the only vendor recognized as a Customers' Choice in the 2025 Gartner® Voice of the Customer for ...

Verified customer feedback positions NiCE Cognigy as the only vendor to receive the Customers’ Choice distinction in this year’s report The Customers’ Choice distinction is based solely on verified ...

The shift reflects how AI-driven search tools increasingly prioritize authoritative editorial coverage, expert commentary, ...

By 2027, lack of AI literacy could be a top-three reason CMOs are replaced, yet a fifth of marketers don’t feel a need to meaningfully update their skills.

Horizon3.ai Recognized as a Customers’ Choice in the October 2025 Gartner® Peer Insights™ “Voice of the Customer”: Adversarial Exposure Validation Report Horizon3.ai today announced that it has been ...

Only about one-third of consumers believe GenAI chatbots are as effective as search engines for learning new information, according to a survey by Gartner. This comes as the business and technology ...