At its AI customer service summit, Pioneer, Intercom shared the latest evolution of its AI Customer Service Agent - Fin 3.

It is clear that industry insiders believe we are far off AI taking over job roles and being unchecked as insurers will be ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Alan Ranger is the VP of Marketing at NiCE Cognigy, a global leader in AI-first customer service automation. Agentic AI is ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

LAS VEGAS--(BUSINESS WIRE)--Realbotix Corp. (TSX-V: XBOT) (Frankfurt: 76M0.F) (OTC: XBOTF) (“Realbotix” or the “Company”), a leading creator of humanoid robots, is pleased to announce a new ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

Oracle’s new AI agents connect marketing, sales, service, finance and more, giving them a view across the enterprise. The ...

Maria Rivera, customer service associate at customer service firm Horatio, navigates such conversations with customers as part of her job and says the way someone approaches interactions with a ...

Salesforce, a provider of enterprise management software and solutions, announced that it is saving approximately $100 million (approximately 143 billion Korean won) annually by using artificial ...