Andrea Rubakovic was stranded at London Heathrow Airport and feeling increasingly panicked by the prospect. It was early January 2010 and a sprinkling of snowfall had ground the UK capital to a halt.

A woman in Canada is outraged by the experience her elderly mom had with Air Canada. Jerryne Mehele Nyota says that when her mom missed a connecting flight, the airline wanted her to share a hotel ...

Lost and helpless in a foreign country, Abu Omar* was grateful to be given a place to stay in a hotel after arriving in the UK last year. After fleeing a refugee camp in Jordan, he and his young ...

It was past midnight when Alessandra Millican and a friend entered the Bellagio hotel room that was costing them hundreds of dollars a night, but unexpected noises made them stop cold. “We started ...