Local offices for an IRS program that provides free assistance to taxpayers who are experiencing a financial hardship rarely pick up their phones, according to a report published July 30 by the ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. WASHINGTON (AP) — Taxpayers calling the IRS ...

FRESNO, Calif. (KFSN) -- It's tax season and a scam phone call is going around the country. Fresno resident Marty Murphy also received a startling call. "When you first listen to it, you kind of do a ...

Whether you're filling a prescription, rebooking a flight, or asking a question about your taxes, it seems like the first line of defense between you and any sort of real human helper is a ...

The IRS should be more transparent in communicating its telephone service metrics by including in the metrics more phone lines that taxpayers call and by covering the entire fiscal year and not just ...

TIGTA investigators were unable to leave a message at 16 local Taxpayer Advocate Service offices because their voicemail boxes were full. IRS Customer Experience Oversight Local offices for an IRS ...

Washington – Taxpayers calling the IRS for help processing their taxes this filing season may find it harder than normal to get someone on the phone, experts say, a problem that is only expected to ...