Sorting out an insurance policy is never going to be fun, but the customer journey can be made as efficient as possible. Sorting out the right insurance policy for your needs is never going to be ...

The Capgemini Research Institute’ s World Life Insurance Report 2025, published today, reveals that the life insurance industry is struggling to meet today’ s customer experience expectations, with ...

Value-based care (VBC), driven by the Centers for Medicare and Medicaid Services (CMS), has emerged as a cornerstone for redefining the customer journey—creating a profound shift in the insurance ...

Opinions expressed by Digital Journal contributors are their own. With acceleration in digital transformation, customer expectations have evolved significantly in the insurance sector. In this era ...

Opinion: Insurers are adopting unified cloud data platforms to transform underwriting, claims and governance—driving smarter ...

In the 2022 Digital-First Customer Experience Report, NICE asked consumers and senior decision-makers what they believe is working in digital-first customer journeys. Unsurprisingly, the report ...

Rising prices will spark a 25% decline in brand loyalty in 2025, according to Forrester analysts. This prediction comes just months after the firm unveiled research indicating customer experience (CX) ...

The digital customer journey starts from the moment they discover you and continues through to the final sale and follow-up messaging. The journey isn’t over once a prospect becomes a customer either; ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...