The RIT Semiconductor Nanofabrication Lab is a user facility that relies on support from research grants and contracts. Researchers who need to use the facility for internally funded projects should ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. There’s a growing trend where businesses turn to AI to improve and perfect internal ...

In the asphalt maintenance and reconstruction industry, we’re laser-focused on delivering a quality product to our clients, smooth, durable pavements that stand the test of time. But here’s a question ...

In the 2022 Digital-First Customer Experience Report, NICE asked consumers and senior decision-makers what they believe is working in digital-first customer journeys. Unsurprisingly, the report ...

When capturing requested feedback from customers, it's vital to offer a simple, user-friendly feedback mechanism that requires minimal effort to complete. Crafting a successful customer feedback ...