From pet supplies to office furniture, online retailers in just about every market have been offering live chat services on their websites with success. According to the National Retail Federation's ...

From AI chat to live chat, website chat features vary in value, effectiveness, and ease of integration with your existing platform. So who or what will you choose to represent you to potential clients ...

In a move to extend the reach of its Windows Live Messenger chat service, Microsoft today released some tools to add chat to Websites. Any Website can add a chat feature and tap into the 320 million ...

With so many options to enhance the user experience and create more value for visitors on your website, how do you evaluate and prioritize opportunities? Which enhancements will keep your brand ...

There's growing interest among a number of my colleagues at NPR.org about making live chats a regular feature of the Web site. So far, we've conducted just a few experiments, and we've learned a lot ...

An interesting new feature turned up on Taco Bell’s official website back in August: a green bubble in the corner that, once clicked, allows visitors to chat with actual human beings and receive ...

Site admins using WP Live Chat Support for Wordpress are advised to update the plugin to the latest version to close a persistent cross-site scripting (XSS) vulnerability that can be abused without ...

The Florida Keys & Key West tourism council has launched a new “live chat” communications tool on its www.fla-keys.co.uk website, enabling visitors to obtain real-time assistance from a live travel ...