Dashia is the consumer insights editor for CNET. She specializes in data-driven analysis and news at the intersection of tech, personal finance and consumer sentiment. Dashia investigates economic ...

Still, Nordstrom maintains one of the best return policies offered by a major retailer. The store doesn't have any published ...

Have you ever processed a return with a retailer, but then received a message like, “Refund issued. You don’t need to return the item.” Getting your money back and keeping the product—sounds ...

Shopping at Costco has many perks. From incredible deals to affordable bulk items, you can find almost anything you need at this wholesale club. However, since it’s common to make major purchases at ...

Among the many reasons Costco members have such an intense loyalty to the warehouse giant is its 100% risk-free guarantee on nearly all of its items. This promise covers not only its merchandise, but ...

Returns of items are a fact of life for retailers but also a difficult balance to maintain as they try to keep customers happy while not losing money. For consumers, lenient return policies play a big ...

IKEA has a generous return policy in which even gently used, assembled furniture is accepted for a refund — but what exactly ...