When a customer purchases software-as-a-service (SaaS)–which is sometimes called a “cloud” service or product–the software is not hosted. It does not reside at the customer’s location or data center.

Companies procuring or providing Software-as-a Service (SaaS) technology need some form of contract to govern the relationship between the SaaS provider and customer. As with many intellectual ...

The cloud is an essential component of all e-commerce sites. Not all clouds, however, are created equal. The key thing here is reliability. Making sure that the cloud service and Service Level ...

All Software as a Service (SaaS) applications or products proposed for integration with College systems and for the use of the College community must be reviewed to ascertain compatibility with ...

Complaya is a new SaaS platform that helps enterprises recover tens to hundreds of thousands in missed service credits while holding vendors accountable for uptime, performance, and support ...