The deal adds Fin's AI agent, which the company says resolves 76% of support queries without a human, to Salesforce's Agentforce platform ...

Salesforce is expanding its Service Cloud platform to let companies offer web-based customer service and support comparable to what they provide inside smartphone apps — reflecting a broader movement ...

The pre-packaged customer service agent can be deployed across channels to autonomously resolve customer issues $2 at a time.

Salesforce’s game-changing launch of a Service Cloud tech support feature for mobile apps signals a new way for VARs to capitalize on providing assistance to their customers. Salesforce1 Service Cloud ...

Salesforce will buy Fin, formerly Intercom, for about $3.6 billion to expand Agentforce with AI customer service agents and support automation.

Salesforce CEO Marc Benioff has confirmed a major restructuring of the company’s workforce, cutting 4,000 support staff as artificial intelligence takes on a larger share of customer-facing operations ...