A home warranty is the best way to protect the systems and appliances you use every day. Depending on the plan you choose, your home warranty covers damage to your kitchen appliances, HVAC, septic ...

They claim repair requests are dragging on for weeks, appointments are canceled at the last minute, and they're left without the appliances. Sears Home Services says it takes care of every customer as ...

While you likely already know Sears for the company’s series of department stores, you may not be aware that the company also offers home warranty policies to protect your systems and appliances. In ...

CHICAGO (WLS) -- One of America's most trusted stores is under scrutiny after customers called the I-Team with disputes involving warranties and other consumer complaints on big-dollar appliances.

CHICAGO (CBS) -- The Sears bankruptcy is making a lot of customers nervous. They're worried warranties and gift cards are worthless and pending refunds won't be paid. CBS 2 Investigator Dorothy Tucker ...

I could really use your help. In December 2016, my 90-year-old mother’s 30-year-old washing machine stopped working. She has a Sears protection plan that covers it. The plan will repair or replace all ...

Sears - once known for quality products and service - is struggling with dissatisfied customers who complain about almost-new appliances that cease to work, weeks waiting for repairs and repairmen who ...

Refrigerators are not part of my regular beat, but in the name of one more example about just how bad customer service is in our day and age, I just had to share this with you. Last night while on a ...

Kenmore has been a household name in America for well over a century. It’s one of the nation’s top producers of refrigerators, dishwashers, laundry machines and other home appliances. But what happens ...