According to contact center software firm Playvox, to provide a true omnichannel experience, brands today recognize the need to assist customers in the platforms where they feel most comfortable. This ...

Rocket CRM has introduced a new series of platform enhancements focused on strengthening customer relationship management while integrating social media marketing automation into its core framework.

Social CRM – the integration of social media with customer relationship management (CRM) strategies – is the next frontier for organizations that want to optimize the power of social interactions to ...

Salesforce, a major player in customer relationship management, announced an expanded collaboration with Sprout Social, integrating social media channels directly into its platform to enhance customer ...

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

Bosch Power Tools is the European market leader in the professional power tools trade, supplying various professional users including the building, electrical and wood working industries. Market ...

While CRM magazine and the other publications under the Information Today banner have a presence on social media sites like LinkedIn, X, and Facebook, I am not a fan of social media in my personal ...

Customer relationship management (CRM) services providers will find a lucrative market in offering social media components to companies in the telecommunications, travel and tourism, and public sector ...

C3.ai CEO Tom Siebel is rarely short of opinion and his next big bet is that artificial intelligence is going to drive CRM software in a new direction. The AI and ML deployments are well underway, but ...

Discover the benefits of social CRM and how it enhances customer relationships. Learn how crm software can improve social media strategy. Explore Get the web's best business technology news, tutorials ...