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Volvo launches its main software development and testing center in Gothenburg, Sweden, in one of the biggest investments in the automaker's history. The new center will act as a flagship for all of ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. As businesses and broader society continue to desire and even demand more and more advanced ...

The business-software company said the center would create 200 jobs specialized in artificial intelligence as it works to ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Thoma Bravo is acquiring Verint Systems Inc., a provider of contact center automation software, for $2 billion including debt. The announcement of the deal today came less a week after the private ...

Choosing the right contact center software can make or break your customer service strategy. Whether you're looking for the best contact center software to improve efficiency or a cloud contact center ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...