The film focuses on the importance of telephone courtesy in a business setting. It follows Henry Burton, who realizes that poor telephone manners are affecting sales at his company. After a ...

Dear Miss Manners: I am a woman with a deep voice and forthright manner. When I am on the phone with a call center, I am often called “sir.” I hate this. I think they should not assume. My ...

Dear Miss Manners: When I was a kid and wanted to play with a friend, I called the friend’s house and made plans. Now that I’m a parent with my own kids, and landlines have virtually ...

DEAR MISS MANNERS: Fifteen minutes after arriving at an informal family get-together at someone’s home, a relative took a phone call. She stepped out of the room where everyone was gathered and ...