"Phone etiquette definitely comes up," said Myles, 27, a program coordinator with Genesys Works. The Twin Cities nonprofit helps inner-city high schoolers get internships with IT companies to ...

Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective ...

Liz Baxter, a careers advisor at Nottingham College in the UK, is offering coaching lessons to Gen Zers grappling with "telephonophobia," which is the fear of making or receiving formal phone calls.

Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective ...