Summary. This market intelligence report offers a thorough, forward-looking analysis of the global Customer Experience Management (CXM) market by IT infrastructure, software type, service type ...

These axes allow us to classify customer support teams into four distinct quadrants—the four personality types of customer support automation.

6 Types of Content That Build Customer Loyalty Want to keep your customers happy? These content marketing strategies will help you build long-term partnerships.

Insider The 4 personality types of your customers September 11, 2015 - 10:44 am It started in ancient Greece.

Four Types of Customer Experiences for Competitive Advantage Want to improve your customers' experience? Try these connected strategies.

A customer relationship management, or CRM, system uses a database to accumulate information about business prospects and customers, including product needs and purchasing history.

These six types of customers can apply to just about any business, but how do you convert them into the ultimate loyal clients?

Apple Store employees encounter eight distinct customer types. Discover the challenges they face daily.