Voice over Internet protocol and public branch exchange systems -- VoIP and PBX, respectively -- are two ways of achieving the same end goal: to make and receive phone calls. Traditional PBX systems ...

PBX facilitates calls using physical phone lines, while VoIP facilitates them over the internet. Discover why those differences matter and which one’s right for your business. At first glance, PBX and ...

AI-powered voice agents are transforming the traditional business phone system into an intelligent orchestration platform ...

Voice over Internet Protocol (VoIP) technology has been key in allowing individuals and organizations to make and manage audio and video calls using the Internet. Call center companies, businesses, ...

The telephone switchboard and landline desk phone may not be dead, but they are becoming relics of the past along with office ashtrays and typewriters. Businesses are increasingly turning away from ...

"Can Centrex survive or perhaps even thrive in the era of convergence?" Industry observer Jay Brandstadter thinks it can, but maybe not in the form you've known it: "For those considering IP telephony ...

All of the systems examined in this Clear Choice were based on Asterisk. From its inception in 1999, when Digium’s Mark Spencer developed the Asterisk IP PBX, it has been one of the most widely used ...

Communication can make or break a business. Whether it’s closing a deal, supporting a customer or keeping internal teams aligned, the backbone of all these processes is an efficient, secure and ...

Even for most microbusinesses, a single phone line isn’t enough. You may need to answer customer inquiries, provide direct extensions for all employees and handle other unique needs. To handle each of ...

Will this be the year open-source PBX and VoIP systems are ready for their close-up? The opportunity is better than ever, argued attendees at January's Digium Asterisk World conference in Miami.