WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

Will Cathcart, head of Meta's subsidiary, announced the launch of WhatsApp channels with subscriptions and advertising. He ...

and could demand to speak to a human representative the way they do now when they reach automated customer-service phone lines. WhatsApp owner Meta Platforms is betting that combining AI agents ...

Sobot, a leading AI customer contact solution provider, unveiled its "AI-First" strategy at a media launch event this month.

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

Research reveals that driven by overwhelming’ demand, advanced artificial intelligence will drive more personalised, ...

The new agentic AI chatbot from FlySafair can be used to book flights, change seats and other important flying processes, all ...

Currently in its Beta phase, Lindi can book flights for single passengers, change a name or seat on a booking, and provide ...