Capita plc have announced it has been awarded a four-year contract to deliver contact centre services for Transport for ...
Westminster Council first local authority to introduce AI support in contact centre - AI in local government contact centres ...
NiCE Cognigy Launches AI Ops Centre, Ensuring AI Workforce Reliability at Scale - contact centre AI in the contact centre ...
Money Advice Trust & Elephants Don't Forget Partner to Provide Vulnerable Customer Training Support for Financial Services - ...
Content Guru Unveils Health and Care Microsite Showcasing AI-Powered Patient Experience Solutions- content guru - contact ...
Martin Taylor of Content Guru, wins The Alumni Award at The LDC Top 50 Most Ambitious Business Leaders Awards 2025 - contact ...
Conversational Intelligence emerges as the next frontier in CX, finds Medallia research - Contact centre download from ...
AI cynicism threatens loyalty: 95% of UK consumers would rather avoid chatbots, putting loyalty at risk says Qualtrics - ...
New Report Reveals a CX Confidence Disconnect: Business Leaders Believe They’re Trusted. Consumers Say Otherwise. New ...
Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified Communications as a Service (UCaaS)-Contact Centre as a Service (CCaaS) solution from a single ...
Beko Europe Starts Recruitment Drive for extra staff at its Peterborough based Contact Centre. Beko, which has various brands including Whirlpool, Indesit, Hotpoint and KitchenAid, has teamed up with ...
147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...