AI has become part of the everyday collaboration stack. It can prepare a meeting, capture the decisions, translate a call and handle an initial customer query. The next task is bringing those ...

This week’s customer intelligence developments show why connected signals, human judgment, and accountability now matter more than dashboards. AI can accelerate insight, but fragmented customer ...

Avaya has offered "everyone at the company" a voluntary exit package, a person familiar with the matter told CX Today. The source revealed that Avaya hopes the move will shed "a lot of employees". CX ...

Avaya continues to make global layoffs, with Europe and the Middle East hit particularly hard. While many online have suggested that this represents another round of cuts, it’s a continuation of those ...

Embedded revenue intelligence, collaboration solutions, and – of course – AI agents are just some of the trends sweeping the sales space. As these trends explode, pinpointing technology providers that ...

Gartner's 2026 Magic Quadrant for Voice of the Customer platforms is here. Discover how all 12 vendors performed and what changed from 2025. Qualtrics and Medallia continue to reign supreme as the ...

Klarna CEO Sebastian Siemiatkowski has set the record straight on reports that his company ditched Salesforce and replaced it with AI. The story originally b... Klarna CEO Sebastian Siemiatkowski has ...

In 2026, the “headless” solution is now becoming a much broader enterprise design principle, moving on from a niche frontend architecture or a developer-led approach to building websites.

Gen Z consumers prefer brands that are authentic, which gives those working in CX plenty to think about. One survey found that 82% of Gen Z consumers questioned would trust a company more if it uses ...

The 2026 Gartner Magic Quadrant for CDPs reveals a market split between platformization and agentification. Salesforce, Hightouch, Oracle, and Uniphore lead, while Tealium drops to Challenger. See the ...

Contact center trends 2026 focus on CCaaS migration, AI adoption, security risks, and workforce stability for enterprises. By 2026, the contact center conversation moves beyond simply migrating to the ...