A contributor called it last month and we’re confirming it with our own year in review – this is the year Teams took over UCaaS.

CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO partners with Mutare for improved voice security and Enghouse buys Aculab.

Data from the commercial real estate industry – and from workplace leaders – underscores a link between hybrid work and lease ...

As agents become connected, the value of every connected application will rise – provided vendors can work together to let their AI agents work together.

A look back at some of the contact center, CX and AI trends, as well as a glimpse of what come in 2025 in those same areas.

This partnership dispels the myth that the only companies using Amazon Connect are newer brands looking to shake up the status quo.

A look back at some of the Gen AI trends in 2024, including the rapid-fire debut of AI assistants, the introduction of AI ...

Agentforce 2.0 is now deployable in Slack and can be brought into any Slack conversation. Slack users can start a conversation directly from the Agentforce Hub, or @ mention Agentforce agents through ...

Five9 has announced the release of Microsoft Teams UC Integration. This new Teams feature has a bi-directional presence, allowing agents to communicate with experts and accelerate resolutions for ...

The sheer size of the small business market makes it attractive to any technology vendor, but success will not come simply with better or cheaper offerings. There are specific market challenges to be ...