People will soon be able to walk into the Apple Store, explain their issue and receive an estimated wait time based on the severity of the problem, according to a new report. CNET contributor Don ...

Apple will slowly but surely change as new CEO John Ternus settles into his role, and according to Bloomberg’s Mark Gurman, those changes will include the return of the dedicated Genius Bar at Apple ...

She was also the executive who described the stores as town squares rather than shops, and the seating areas and video walls existed to make that idea physical. Taking them out is not a refresh so ...

Apple is rolling out a new Support app that lets users get expert help with devices and software, and schedule repairs at the Apple store. The app also offers a catalog of support articles to help ...

All 12 Apple Store pages we checked open at 8 a.m. local time on September 18, and eight outside the US warn that Genius Bar ...

Apple stores struggled until the release of the iPod music player, which made even Windows users curious enough to wander ...