FIVE more Cebu-based business process outsourcing (BPO) companies have been added to the Department of Labor and Employment’s (Dole) list of establishments to be investigated for possible violations ...

The Department of Labor and Employment in Central Visayas (DOLE-7) expressed its solidarity with the Inter-Call Center ...

Following their initial win with a stoppage order against a Cebu-based business process outsourcing (BPO) company for failing to protect workers during the Sept. 30 earthquake, employees have filed ...

THE Information Technology and Business Process Association of the Philippines (Ibpap) on Thursday called out the Department of Labor and Employment (DOLE) Region 7 for prematurely naming business ...

THE Department of Labor and Employment (DOLE) in Central Visayas has ordered a Cebu-based business process outsourcing (BPO) company to stop operations after labor inspectors found multiple safety ...

Startek®, a digital-first global customer experience (CX) solutions provider, announced that Startek India has been named ...

OFFICIALS of government and the information technology-business process management (IT-BPM) sector have committed to work together to protect the safety and welfare of workers in light of incidents ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

Boparan Private Office (BPO), owned by food processing entrepreneur Ranjit Boparan, has announced an investment to secure the future of ...

Designed to capture every voice interaction as a secure, searchable, and context-rich digital asset, Frontline Quest marks a critical leap forward in how 211 serves its communities faster, smarter, ...

The Office of the City Building Official (OCBO) has issued red-tag notices to four building owners and yellow-tag notices ...

All those (AI) agents need management, automation, scalability control, maintenance, testing and orchestration. This was the ...