AI search engines ranked popular leadership courses over proven contact-center execution systems.

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

In a social media post, CEMA says there is a Verizon outage that is affecting some calls being received by the 911 Center.

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk with you—is shrinking. The extent of this reduction is debatable, but its ...

Officials are investigating after a man was found dead outside of a shopping center in Washington County on Sunday morning.

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Remote call center workers secured permission to seek early appellate review of a federal district judge’s novel ruling that limited which off-the-clock tasks count as part of their workday.

Last month, the Snohomish Police Department issued a statement telling people not to call 911 in response to initiative ...

Nearly one year after the election, Michigan just released its 2024 post-election audit report confirming that the election ...

Deputies say a woman used a mother’s worst fear — losing her child — in an attempt to extort her former rehab roommate out of ...

Sean “Diddy” Combs is missing his youngest child, Love, as he sits behind bars. On Sunday, October 5, the disgraced rapper, ...

The shooting happened just after 6 p.m. outside of the Tyler Domer Community Center, according to the Racine Police ...