From October 1, 2026, customer harassment countermeasures will no longer be 'recommended initiatives' but a mandatory ...

One healthcare apparel client uncovered a $130,000 annual savings opportunity after Customer Direct analyzed 100% of its calls with Happitu, the AI-powered analytics platform it helped launch as an ...

People are using AI to call customer service, negotiate bills, or cancel subscriptions. Companies are working out how to handle these bot callers.

Contact centers are essential for maximizing the benefits of artificial intelligence in customer service. With AI, human staff can focus on more complex issues.

"OJT is painful."What exactly are people searching for this troubled by?It might be a newcomer receiving OJT.It might be a ...

FiCare Federal Credit Union says callers passed Fiserv's verification with stolen data and got fraud blocks lifted. Five ...

Verint® today announced it was recognized as a Leader across four 2026 ISG Contact Center Buyers Guide evaluations covering AI Self-Service, Contact ...

Researchers say they recently found Google ads delivering a sophisticated tech support scam that freezes the screens of both ...

People are using AI to call customer service, negotiate bills, or cancel subscriptions. Companies are working out how to handle these bot callers.

Another Republican senator is begging the Trump administration to reduce its immigration raids. West Virginia Senator and ...

ShinyHunters claims it breached FBIJobs.gov and stole Social Security numbers, home addresses and sensitive assignment ...

Agentforce Contact Center, Salesforce's contact center as a service (CCaaS), was previously only available in the U.S. and ...