NiCE (Nasdaq: NICE) today announced it has been positioned in the Leaders category in the IDC MarketScape: Worldwide Agentic Contact Center–as-a-Service Platforms 2026 Vendor Assessment (doc ...

From October 1, 2026, customer harassment countermeasures will no longer be 'recommended initiatives' but a mandatory ...

Delhi Police dismantled a fake Apple support call center in Naraina, arresting seven for duping US residents into buying gift cards. | India News ...

Modern Warfare 4 launch is right around the corner on 23 October worldwide, and to get players on PC ready, the Call of Duty team has shared the full PC intel ahead of launch.

One healthcare apparel client uncovered a $130,000 annual savings opportunity after Customer Direct analyzed 100% of its calls with Happitu, the AI-powered analytics platform it helped launch as an ...

Contact centers are essential for maximizing the benefits of artificial intelligence in customer service. With AI, human staff can focus on more complex issues.

Verint® today announced it was recognized as a Leader across four 2026 ISG Contact Center Buyers Guide evaluations covering AI Self-Service, Contact ...

For simple questions, Amazon's AI chat feature (launched in 2024) called "Rufus" can help customers solve some problems and ...

Despite challenging market conditions, automakers are leveraging AI simulation to advance self-driving technology. Discover ...

Democrats trying to flip a Wisconsin Assembly seat long held by Republicans are hoping anti-data center sentiment will help ...

Bangladesh’s call-centre boom offers jobs to young graduates, but night shifts, sales quotas, low pay and insecure conditions reveal the hidden costs behind the industry’s growth ...

FiCare Federal Credit Union says callers passed Fiserv's verification with stolen data and got fraud blocks lifted. Five ...