Microsoft (MSFT) unveiled three new artificial intelligence models on Thursday, aimed at transcription and voice. The ...

Have you ever noticed how uncomfortable that silence is when communicating with a voice bot? After you have completed your thought and there is nothing else you have to say, the bot listens to you ...

The Surface Laptop Ultra, Nvidia’s RTX Spark and Copilot are all likely topics for Wednesday’s event in San Francisco.

No-code, self-healing agents validate Dynamics 365 Finance, Sales, Supply Chain, Customer Service, Commerce, and ...

Luware Nimbus is Luware’s cloud contact center platform for Microsoft Teams. Its new Luware NimbusOne client lets agents work directly in their CRM or in a customizable agent desktop. Microsoft has ...

AI agents that act on a company’s behalf are moving from pilot projects to everyday workloads. This week Microsoft addressed ...

Microsoft has launched three new artificial intelligence models that can be used to power customer service agents, ...

Explore the latest tech news, from ChatGPT's interactive AI tools and Microsoft's new hardware to cybersecurity threats, ...

Streaming, MAI-Voice-2.1 and MAI-Voice-2.1-Flash, expanding its audio AI portfolio with real-time transcription and ...

Decagon, the leader in conversational AI agents for concierge customer experiences, today hosts its second annual flagship conference, Decagon Dialogues, ushering in an era of AI that meets customers ...

Cisco unveiled Claude Managed Agents in Webex at WebexOne 2026, alongside RoomOS 27 and OpenAI's dot agents, with most ...