Steering enterprise prospects to smaller plans seems counterintuitive, but it doubled Anthropic’s pipeline opportunity rate.

Short sales are ticking up in 2026, Michael Krein writes. Here’s how agents can guide underwater sellers through the process — and avoid the pitfalls. For most of the past decade, short sales were ...

The Digital Shift With Visa’s Pavan HS Artificial intelligence shopping agents are creating a new kind of customer at the ...

Salesforce Inc. today introduced a series of artificial intelligence agents designed to make sales and technical support teams more productive. The agents are rolling out alongside a new version of ...

Japanese home-appliance retailer Yamada Denki turned its associates’ sales expertise into a 24/7 multilingual voice agent built on OpenAI’s GPT-Realtime, OpenAI reported. During a two-week public ...

State Farm rolled out the red carpet for its army of sales agents at a Las Vegas convention last month. Thousands who flew into Sin City on the insurer’s dime were treated to a Pink concert, a Jimmy ...

Forbes contributors publish independent expert analyses and insights. Tim Keary is a reporter covering enterprise AI adoption. This voice experience is generated by AI. Learn more. This voice ...