WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

KVN Software Pvt Ltd launches its WhatsApp API Integration Service in India, enabling businesses to automate support, sales, a ...

In an audit of the customer service performance of ... but in the overall performance. These tools aren’t replacing people – they’re helping humans to provide better and more personalised support.

Expedify, the conversation-first CRM platform, has launched India’s first truly agentic, AI-native CRM, a system that thinks and acts like a team member to faci ...

Expedify has introduced what it describes as India’s first fully agentic, AI-native CRM platform, aiming to shift the role of ...

The tool everyone holds in their hands has grown far beyond messaging, writes ARTHUR GOLDSTUCK in his guide to the app's secrets.

Customer experience and operational efficiency were boosted through mobile apps, AI chatbots, and real-time data dashboards.

PTCL Group secured six wins at Pakistan Digital Awards 2025 for standout digital campaigns, customer service tools, and loyalty-based apps.

Discover how AI agents from OpenAI & Meta are set to revolutionize industries by 2025, unlocking multi-billion-dollar revenue ...

There is a seductive appeal to the word "privacy." It conjures images of safety, control, and autonomy. It suggests a world ...