Zendesk is reinventing the CRM landscape by transitioning from traditional SaaS to an AI-driven, outcome-based model.

The global capabilities centre will be used to spearhead global product development Zendesk has inaugurated its new ...

Zendesk also named AWS Customer Experience Partner of the Year (Technology) - Global for driving customer success while helping businesses adapt and grow As customer expectations rise and contact ...

Agentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that support ...

Zendesk is partnering with Amazon Web Services (AWS) to integrate Amazon Connect voice capabilities, conversational analytics, and sentiment analysis with Zendesk Contact Center. Zendesk and AWS will ...