UK Customers Still Prefer Human Support Over AI - But one in three say they'd choose AI if it meant lower prices ...
Capita plc have announced it has been awarded a four-year contract to deliver contact centre services for Transport for ...
Money Advice Trust & Elephants Don't Forget Partner to Provide Vulnerable Customer Training Support for Financial Services - ...
NiCE Cognigy Launches AI Ops Centre, Ensuring AI Workforce Reliability at Scale - contact centre AI in the contact centre ...
Content Guru Unveils Health and Care Microsite Showcasing AI-Powered Patient Experience Solutions- content guru - contact ...
Westminster Council first local authority to introduce AI support in contact centre - AI in local government contact centres ...
Martin Taylor of Content Guru, wins The Alumni Award at The LDC Top 50 Most Ambitious Business Leaders Awards 2025 - contact ...
New Report Reveals a CX Confidence Disconnect: Business Leaders Believe They’re Trusted. Consumers Say Otherwise. New ...
Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified Communications as a Service (UCaaS)-Contact Centre as a Service (CCaaS) solution from a single ...
Beko Europe Starts Recruitment Drive for extra staff at its Peterborough based Contact Centre. Beko, which has various brands including Whirlpool, Indesit, Hotpoint and KitchenAid, has teamed up with ...
– Key operational metrics – average speed to answer, call abandonment, call duration, agent occupancy, first-contact resolution, call transfer, cost per call/email/web chat/social interaction – ...
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