UK Customers Still Prefer Human Support Over AI - But one in three say they'd choose AI if it meant lower prices ...
Capita plc have announced it has been awarded a four-year contract to deliver contact centre services for Transport for ...
Money Advice Trust & Elephants Don't Forget Partner to Provide Vulnerable Customer Training Support for Financial Services - ...
NiCE Cognigy Launches AI Ops Centre, Ensuring AI Workforce Reliability at Scale - contact centre AI in the contact centre ...
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