UK Customers Still Prefer Human Support Over AI - But one in three say they'd choose AI if it meant lower prices ...

Capita plc have announced it has been awarded a four-year contract to deliver contact centre services for Transport for ...

Money Advice Trust & Elephants Don't Forget Partner to Provide Vulnerable Customer Training Support for Financial Services - ...

NiCE Cognigy Launches AI Ops Centre, Ensuring AI Workforce Reliability at Scale - contact centre AI in the contact centre ...

Westminster Council first local authority to introduce AI support in contact centre - AI in local government contact centres ...

Content Guru Unveils Health and Care Microsite Showcasing AI-Powered Patient Experience Solutions- content guru - contact ...

Martin Taylor of Content Guru, wins The Alumni Award at The LDC Top 50 Most Ambitious Business Leaders Awards 2025 - contact ...

Conversational Intelligence emerges as the next frontier in CX, finds Medallia research - Contact centre download from ...

New Report Reveals a CX Confidence Disconnect: Business Leaders Believe They’re Trusted. Consumers Say Otherwise. New ...

AI cynicism threatens loyalty: 95% of UK consumers would rather avoid chatbots, putting loyalty at risk says Qualtrics - ...

New recognition from leading analyst firm, IDC, reinforces Medallia’s category leadership Medallia, the global leader in customer and employee experience, is announcing strong business momentum with ...

A stark reality check awaits contact centre leaders pursuing AI transformation: whilst 95% of enterprise AI initiatives fail to reach production, the underlying cause isn’t technological limitations — ...