AI has become part of the everyday collaboration stack. It can prepare a meeting, capture the decisions, translate a call and handle an initial customer query. The next task is bringing those ...
This week’s customer intelligence developments show why connected signals, human judgment, and accountability now matter more than dashboards. AI can accelerate insight, but fragmented customer ...
Dreamforce 2026: Eight Salesforce announcements CX leaders need to know, from AI agents and CCaaS to Koa, governance, and human handoffs. Standing in the Dreamforce keynote audience, the scale of ...
CCW Nashville returns to the Omni Nashville on October 7-9 with a program built around a tougher CX question: not whether AI can transform service, but how leaders can prove it improves outcomes ...
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Rob is Senior Technology Evangelist at CX Today, with a particular focus on Contact Center and Omnichannel, plus AI and automation in the customer experience space. CX leaders must close the ...
Get our Free Weekly Newsletter, straight to your inbox! Handpicked News, Reviews and Insights delivered to you every week.
Get our Free Weekly Newsletter, straight to your inbox! Handpicked News, Reviews and Insights delivered to you every week.
WFM is expanding beyond forecasting and scheduling as contact centers adapt to AI-enabled operations. Today, more providers are linking interaction analytics, quality management, coaching, knowledge, ...
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