With its voice AI Poppy, the company is achieving a higher rate of customers transferring to a licensed human agent, higher ...

More than one-third of consumers have delayed making a payment due to an overcomplicated process, a survey by Datos Insights ...

The carrier is giving Atmos Rewards members the ability to customize how they earn points — by distance traveled, price paid ...

Consumers using AI engage with brands’ offers at a higher rate than non-AI traffic and generate more revenue per visit, a ...

A CRM that orchestrates enterprise-wide workflows, on the other hand, connects systems together to move context, approvals, ...

Chris Buckner joins the company as it looks to enhance the “meaningful experiences” it offers to Marriott Bonvoy members, per Chief Customer Officer Peggy Roe.

Regal Rewards+, positioned as a flexible middle point between the free Regal Rewards program and the more expensive Regal Unlimited subscription, offers perks like discounts for friends.

Retailers are rolling out branded AI chatbots and embedding the technology in their apps, while third-party AI tools assist consumers with inspiration and product comparisons. But for all the talk of ...

Improvements to personalization and partnerships with delivery companies are helping the retailer appeal to members under 40, ...

The home goods retailer conducted customer research and focus groups, as well as CRM and behavioral testing to create the new ...